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FAQ

Frequently Asked Questions

Why should you choose Pacific Computer?

Here are seven reasons which set Pacific Computer apart:

  • We come to your home or business at a time that suits you. (Most issues are fixed within an hour)
  • We provide same day service.
  • Punctual, polite, fast service.
  • We make sure you are 100% happy before we leave, or there’s no charge.
  • You’ll understand what to do and be provided with easy to follow instructions for common issues.
  • We are fully qualified technicians who are experts in PCs, Macs, Networking and wireless issues.
  • We do everything on the spot, explaining the problems and recommended solutions using normal everyday language (non-geek-speak)
  • A 30-Day Money Back Guarantee is provided on all our services.
Do you service Home and Residential customers?

Yes, we provide computer solutions for home and home office customers. We can help you with the most basic of computer issues to large complex business solutions.

Do you service Business customers?

Yes, we provide I.T. support and technical solutions for small and medium sized businesses. We can help you with backup systems, new office installations, wireless networking, and general computer maintenance and more.

What kind of services does Pacific Computer offer?

We provide expert assistance with computer help, repairs and services. Our services include:

  • Computer repairs
  • Virus & Spyware removal
  • New computer setup
  • Wireless (Wi-FI) network setup
  • Broadband Internet & Email Setup
  • Solve common Windows problems
  • Computer maintenance
  • Home & Enterprise Network setup
  • Computer & internet security setup
  • Remote IT Support
  • And more…
What are your Trading Hours?

We are on-call 7 days a week. Appointment times are available Monday through Friday 8am-5pm.
We are closed on weekends and public holidays.
If you do call outside these hours, please leave a message with our reception team and we will call you back at 8am the following business day.

Are you qualified?

Unlike some of our competitors all our technicians have Diploma’s in Information Technology and are qualified network engineers who specialize in wireless networking, computer troubleshooting, software installations and more.
All our technicians regularly attend training sessions so they are on the cutting edge and know how to deal with simple and extremely complex situations.

What kind of service Guarantees do you offer?

At Pacific Computer we are obsessed about customer service. Our business is built on our reputation and going the extra mile to get results.
We guarantee our services on two levels.

  1. We guarantee our Punctual, Polite, Fast Service – In the event that you are not delighted by our friendly customer service. Please give us a call on 0778 431 075 and let us know about the issue and we will work with you to provide a solution at no additional charge.
  2. We provide a 30-Day Money Back Guarantee – If for some reason you are unhappy or have a problem over the next 30 days after your appointment, we will come back free of charge to rectify the issue. Naturally if the issue you’re experiencing is unrelated we will charge a call out fee.
Does Pacific Computer have any Customer Reviews?

Yes! We have hundreds of happy customers and many glowing reviews.
You can see what our customers say about our services by clicking here: Customer Reviews

How do I book an appointment?

It’s very easy, all you have to do is call us on 0778 431 075 and speak with one of our friendly customer service techs who will get some background information on the issues you are experiencing, discuss with you our services and costs, and book an appointment time that’s convenient for you, all on the spot.

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Headquarters

Kawasan Union Industrial Park
Blok B2-3A, Batu Ampar
Batam 29429, Kepulauan Riau
Indonesia

Office hours

MON – FRI
08:00 AM – 05:00 PM

SATURDAY
08:00 AM – 03:00 PM

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